Complaint / review text:
[Misspellings corrected! ]
We own a small business in Denver and are former WAMU customers. Chase took over and things have not always been pleasant.in a recent letter dated March 28,2012 (just received this on April 5,2012), we have been informed that our account number is changing (for electronic transactions) and the routing and transit number is changing for deposit slips. First of all, we did not receive any advance notice of this change (which, one customer service rep. Told me, was due to the fact that they are nixing the WAMU routing numbers). I don't have any problem with that. But, when we are told to immediately: (1) order new checks (and here's a $150 credit to Deluxe); (2) order new deposit slips; (3) begin using new checks and deposit slips immediately and destroy all old; (4) payroll checks must be updated/upgraded, too, if using; (5) provide new ACH information to all vendors with whom we process electronic payments; and (6) update any automatic withdrawals, such as insurance company payments, utility payments, etc.), it's asking a bit much. We also utilize merchant processing (as a retail business) and this must be changed IMMEDIATELY, as well. Oh, the cust. Svc. Rep. Says, yes. "There could be a disruption of processing and/or of payments going into our bank account. We're sorry for any inconvenience." I am trying to get contact information for Donna Vieira, Senior Vice President, Business Banking (who authored this unanticipated letter) and find out what the heck she was thinking by not giving us any advance notice that this change was going to take place. One rep. Said that we could still use our old checks until they run out, but I don't believe anything coming out of their mouths. They do seem clueless. And this gorilla of a bank and highly-paid executives don't seem to care when they stick it to their customers. Not happy about this.