Complaint / review text:
I recently purchased a Simmons Beautyrest mattress. After four days of having the bed, there was a bubble in the middle.
I contacted the store where I purchased the mattress and they promptly did an exchange for a new Alexandria mattress. According to the delivery men, the second mattress felt much sturdier than the first. This mattress only took seven days to bubble in the middle, sag where my husband and I sleep, and the head of the bed and sides are now leaning out like a frying pan. We contact the place of purchase and they had a Simmons representative meet us.
He explained that all mattresses should sink 1 1/2 inches over the lifetime of the mattress. Today that representative came to my house. The mattress has sunk 1 1/4 of an inch, and all he could say was "this is within Simmons guidelines." I am expected to keep this mattress a $2399.00 (on sale) one at, and expect that it will only move 1/4" more in the expected lifetime of a mattress. (8-10 years).
The mattress does not have any back support. The alexandria is the firmest one that they have and has very little foam above the coils in order to reach maximum firmness. I am told that the dent is from the memory foam (after 7 days). I only expect to get 3 years out of a mattress since the coming of the one sided mattresses, but less than a month and the mattress is junk.
My advice to everyone, DO NOT BUY A SIMMONS IF SIMMONS IS OK WITH THE QUALITY SINKING 1 1/4" AFTER 1 WEEK AND BACK UP THIS QUALITY. Who misses the 2 sided ineer spring mattress that lasted 10-15 years and was still firm??? I do.
I am amazed that companies are ok with this quality, and we wonder why consumers are ok buying foreign products. My friend has a $400.00 IKEA mattress and it 2 years later is just as solid as the day she bought it.
Here is an update to my review on the worst mattress possible... Right now Simmons is not willing to work with us. The company that we bought it from is exchanging the mattress (to another Simmons) we have agreed to work with the store with the understanding that if this new mattress moves even a centimeter or we simply do not like it the store that we purchased it from will provide a full refund.
On a side note the salesman who we have worked with, went back to the Simmons rep and let him know how rediculous this is and said to him " if I told everyone to expect their mattress to sink 1 1/4" within a week, do you think I would have a job?" the Simmons rep did not respond. I am happy with the way the mattress store is going to bat for us, but as far as Simmons, quit making JUNK!!!