Complaint / review text:
Filled out their form to just transfer one Vanguard fund from old place to Vanguard account. They transfered the entire account instead... It seems they did it on purpose..
I'd written on the side of their form, where I checked just transfer these selected securities 'please just transfer this one fund, ' to make sure there would be no error.
It's terrible (they do this apparently to see what you got — and hope maybe you'll either not notice for a while, or decide to keep your assets with them.) Am now considering closing out of Vanguard all together.
Do your homework and if you have a Vanguard account consider having another account somewhere else too... Because just yesterday I'd thought well it's taking a while, but atleast Vanguard is going to do it right... And they could not (not 'did not' they 'could not' they do not have the ability to execute their own forms even with a special notation. Was on phone about this a over the weeks had to send in extra paperwork... Only for them to mess up the entire thing..)