Complaint / review text:
I placed an order online on Jun 2,2012 for the Brook's bedroom set. No one called me regarding my shipping information was I decided to call the at Yonkers.
I was told that the full size bed was on back order until July 7th. My dresser was delivered with no problem. I called the store once again on July 9th and was told that my delivery was for July 14th. July 14th comes around and NO delivery I call the store and I was transferred to the corporate office who then gave me another time and date July 17th.
July 16th I called to make sure that my delivery is scheduled for July 18th. I was transferred to the customer care department who than told me that the only things that will be delivery would be the railings. After speaking to DAVID at customer care I was told that someone whould get back to regarding my bed. At 12:45am someone at customer care called me and told me that my bed would be delivered.
This morning I received a call from customer care telling me that the only thing that will be delivered are a HEAD board and RAILING because the FOOT board was damaged. I cancelled my order and i dont ever want to know about bob"s