Complaint / review text:
I purchased a Kingsdown Kritsten mattress from the Mattress Giant in Mansfield MA and was assured repeatedly that I had 21 days to return the set if I wasn't satisfied. I wasn't.
This mattress has zero support. I'm a side sleeper and was scammed by the salesman into believing this was the mattress for me.
I did much dickering to get this mattress down in price. Paid cash, bought on the spot, purchased mattress cover, pillows, etc. When I went in to voice my dissatisfaction, I was informed that I had to take something from their inventory.
Nothing they had was anything I wanted and I was told I was basically SOL. I was forced to replace my $2499.00 list price set with a $1899.00 list set, because I bought the Kingsdown "on sale". I didn't buy it on sale!
To add insult to injury I had to pay $199.00 to have the exchange. I will never shop at a Mattress Giant, Sleepy's, or any mattress store owned by the company these two are, along with several others.