Complaint / review text:
Purchased a mattress from Mattress Firm and it started sagging in less than a year. They wanted us to pay them $25 to send someone out to check our mattress. The fee was finally waived when I refused to pay and pursued it further.
Mattress Firm refuses to replace the mattress as the sag is 1/4 less than necessary for the warranty.
Come on! I'm stuck with a 14 month old mattress with a 1 and 1/4 inch sag. Mattress Firm does not care about their customers and they do not stand behind their products. They do hide behind their manufacturers' warranties.
After complaining to the CEO of Mattress Firm and filing a complaint with the Better Business Bureau, Mattress Firm did replace our mattress.