Complaint / review text:
I have been a USAA member for over 16 years. I used to love them and their customer service. Their banking was second to none, but it seems nowadays they have become too commercialized and stopped "caring for military and veterans". Last year we sold our house, had to take a hit because of the market, not only did they nearly screw up the closing by not getting the check to us on time, we had added expenses and needed a loan to cover them. After 16 years and always paying our bills on time from insurance to loans, credit cards, and auto loans from USAA they abandoned us in the time we needed them most. This was very disheartening and I have already taken the steps of getting rid of them for our banking needs. Another thing I found amusing was, before I moved to take on a new job after retiring from the Air Force they pre-approved me for a vehicle loan at 5.6% which isn't too bad, so I was happy about that, until I got to the new state and went to the dealership and they offered me the same loan except through in more coverage at a rate of 3.93%... Seriously USAA you are going to let a car dealer give a better interest rate? USAA has become a sad example of a banking organization and I refuse to give my money to this corrupted organization.