Complaint / review text:
I went online to pay both my husband and I's phone bill. His payment went through fine. When I went to pay mine, it said that their website was having problems and that I would have to call in the payment. I got off the internet, and called in the payment. The next day I checked my bank, and they had charged my account 3 times instead of 2. I called customer service, and they tried to blame it on my bank. I called my bank on Monday morning, and they said that Boost had already received the funds. I called Boost back and they said they needed proof from my bank. I drove down to the bank and had them fax over the proof. I called Boost a little while later and was told that they got the fax and had sent an email to the payment department telling them to release my funds back to me. Problem solved right? WRONG. They then told me that it would take up to 30 days to have the money put back in my account. So far it has been 2 weeks, and I haven't seen a dime. I only put enough money in my account to pay my bills. Because they screwed up, I had payments come through my account that bounced, including my electric bill. Thanks a lot Boost. Once tax season comes, i'm definitely switching services.