Complaint / review text:
Sony pushed out update version 4.21 for the PlayStation 3 gaming console. This update caused an infinite update loop that would never complete (starts update, update fails, starts update again; repeat). I have never done anything to my system that violates the Terms of Service, so I called Sony Customer Service and they couldn't figure out what the problem was. Their only solution was to send them my PlayStation and pay them $100 plus shipping, handling, and tax to get it fixed. I could not make them understand that their update broke my console, and that I refused to pay for repairs on a system that was working perfectly fine before their update. I lost over 200 hours’ worth of saved data on several games that I will never get back. They said that the only thing they could offer me was a free game that was at least a few months old (made by Sony of course) if I paid to have my PS3 repaired. Sony has lost my business; I will never buy another product from them.