Complaint / review text:
Approximately 15 months ago we purchased a Simmons Beautyrest Edwards Plush king mattress from a local distributor with a 10 year warranty. After only a little over a year, the mattress is sagging where my wife and I typically sleep.
Sagging so badly that my wife and I can't get a good night's sleep, it is so uncomfortable. The retailer started the claim, had a guy come out and inspect the mattress and told us we would be hearing from Simmons. Slepteks sent a letter on behalf of Simmons and said that even though they have this great warranty on their product, our mattress needed to be in worse shape than it already is for them to do anything about it. It has only been a little over a year.
Really? Simmons has this great warranty on their product, but no one will ever be able to use it. After experiencing this horrible customer service, customer appreciation and seeing all these other stories on line (wonder how many they have removed from here) I will not be supporting Simmons any more. And I will spread the word to all my friends and family to do the same.
This is rediculous. Thanks for nothing Simmon