Complaint / review text:
A family member has been calling collect for over two years from a facility in SC and last week, I get the recording stating my account is needing money! I have no set up account with Global Tel Link as the calls have always been billed through AT&T. Thus no connection as usual; now begins the journey, over two hours of calls to Global and AT&T and nobody knows a thing about the other. AT&T gave me one number that assured me I would get a $100 Walmart card if I pressed 1. The calls to Global just wanted to sign me up with a pre-paid account which I did not and won't do. And finally, some almost non-understandable guy on another planet told me, it was a new company policy that all had to pre-pay.
Okay, why is my daughter still getting uninterrupted calls from our family member and she lives 7 miles up the road I asked. Same answer, company policy; another call to AT&T and of course it is always a different rep and the plot thickens. They don't see any blockage on my phone and cannot find a valid phone number for Global Tel Link. I googled Global and got so many avenues that it would take a week to go through them all. So finally, I emailed a contact at one of the Global pages and surprisingly got this response. The company you need to contact is in Colorado. That's how I ended up here in a search which is incomplete and will remain that way. I am and suggest you also to be very careful and reconsider any dealings with this Global operation. No numbers I have found have given me answers I need and these folks are eluding any contact with us human beings.