Complaint / review text:
I added a phone a year ago for my children to use. It has never worked because T-Mobile has the wrong phone activated on the account. I called and called. The phone won't even turn on or charge at this point. I called and customer service REFUSED to let me speak to a manager and repeatedly told me the phone was out of warranty, even though the phone is not even in your system. She REFUSED to listen to me, REFUSED to let me speak to a manager, I asked 6 times, I said please, I said "I am asking nicely please let me speak to a manager." She then agreed to let me speak to a manager and transferred me to tech support back in the United States. And then that person couldn't even help me because your system was down? She gave me the number for Samsung to get the repair. I have called them 6 times, been told the label was e-mailed, re e-mailed, have been transferred and hung up and best of all the call was dropped 3 times! Calling from my other T-mobile phone. Which SUCKS by the way (My bad, I should have NEVER left AT & T... I cannot tell you how much I miss my Iphone) Now if only I could get the phone actually repaired and activated. Which is almost impossible because T-MOBILE WILL NOT LET YOU SPEAK WITH A REAL PERSON. I work full time, I have three children, I am a single mother. My son has special needs. He was home by himself for 1/2 hour yesterday because he COULDN'T CALL ME and tell me his after school activity got out an hour early! What are you going to do about it? I don't think I should have to wait a week to get the phone repaired and then jump through hoops to fix your error so I can actually get the phone activated.