Complaint / review text:
So I have had a bank account with US Bank now for about two years and they were great in the beginning and they have been getting worse and worse and it has now boiled to a head. I have been using the cash advance account they set up for me because I have direct deposit, I have a $500 Dollar limit I use it to assist with random bills so one of these was to pay my mediator as I am in the middle of trying to getr custody of my daughter. Well I use the account and it says I have tell the 28 of the following month to make the payment of approx. $440 which does not refelect upon my checking until that point. Well I decide that I would like to wait so I call and tell the bank I would like to postpone the payment of this until the next check on the 8th and they say that they cannot do that it automaticly pulls the money and the only thing that I could do is to cancel the direct deposit and I will be fine and I can bring the check in and cash it andf the advance account balance will remain where it is until my next direct deposit. So I have my work cancel the direct deposit which cost me $25 but they get it done so I check my account the next morning and it shows that us bank has now moved the amount due on the advance account to the checking and I am now -$492 in my account so I call them and they tell me to use my cash advance to bring myself even which will cost me $50 because there is nothing they can do for me I ask to speak with the manager and was told he was on vacation and could call me back on monday as she was laughing (Resolution Specialist) So here I sit -$492 in my checking because US Bank told me to cancel my direct deposit and they refuse to just put the amount from the advance back where it was and leave the due date as the 28th. So either way I am out money and US bank refuses to help at all they have insulted me and laughed at me and it is a very bad experience and very degrating.