Complaint / review text:
I ordered concert tickets from stubhub and then realized that the tickets were available from the venue for 1/3 of the price! I tried emailing stubhub and got a message saying they were sorry but all they could do was let me relist the tickets. This seemed like a bit of a rip-off to me since they would be making commission twice off the same tickets. I then called customer service and spoke to an agent who waived the 15% commission fee and let me re-list for full value. This seemed very fair and I was happy with the resolution.