Complaint / review text:
Match.com did an auto renewal on my account for 6 months without notifying me before or after they charged it. I hadn't used my account for over two months and had forgot to cancel it. I called 3 days after they charged my credit card for the renewal and they were refusing to refund my money for the six month period of $110. I quoted the New York's General Obligations Law 5-903 to them and asked if their supervisor was aware of this law (I live in New York) This statute requires that a vendor in any "service, maintenance or repair contract" with an auto renewal clause give its customer written notice of an auto - renewal at least 15 days, but not more than 30 days, before the cancelation deadline; otherwise, the auto-renewal provision is deemed unenforceable. After I quoted this law they promptly changed their story and told me they would issue a refund. Match.com should be sending notifications of upcoming charges to ensure that their policies are ethical and legal. Hope this information helps someone else avoid their auto renewal scam policies.