Complaint / review / scam report
Match.com
Match.com did an auto renewal on my account for 6 month...

Complaint / review text:
Match.com did an auto renewal on my account for 6 months without notifying me before or after they charged it. I hadn't used my account for over two months and had forgot to cancel it. I called 3 days after they charged my credit card for the renewal and they were refusing to refund my money for the six month period of $110. I quoted the New York's General Obligations Law 5-903 to them and asked if their supervisor was aware of this law (I live in New York) This statute requires that a vendor in any "service, maintenance or repair contract" with an auto renewal clause give its customer written notice of an auto - renewal at least 15 days, but not more than 30 days, before the cancelation deadline; otherwise, the auto-renewal provision is deemed unenforceable. After I quoted this law they promptly changed their story and told me they would issue a refund. Match.com should be sending notifications of upcoming charges to ensure that their policies are ethical and legal. Hope this information helps someone else avoid their auto renewal scam policies.

Contact information:
Author: Contact with Author

Offender: Match.com

Country: USA
Phone: 8009262824

Category: Miscellaneous

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