Complaint / review text:
Citizens Bank has horrific customer service. The bank does not care about long time customers of 15 years or how much $ you have in the bank. They'll nicke and dime your for $2 E-statement fees if you prefer paper and it will cost you a $10 spot if you need a bank check. Best way to send a message is close your accounts like I did. Custmoer "no service" won't help and the Branch Staff are incapable of making a common sense decision.