Complaint / review text:
I used to receive collect calls on my home phone through Verizon, until Global Tel Link placed a block on my line. They indicate that they are no longer willing to bill a third party for collect calls, yet they have employed a third party to manage their pre-pay accounts. Offender Connect, who manages their pre-pay accounts, takes 20% of the money you plan to use for talking to your loved one and then Global Tel Link charges $7.11 for a 15-minute call. If you want to be able to speak with your loved one, you have no choice but to pay an arm and a leg for an account through Global Tel Link. How is it that they are able to monopolize the prison call system and rob each of their customers? This is not even mentioning the horrible call quality and number of dropped calls, which are not reimbursed.