Complaint / review text:
Paid over $2,000.00 for what we thought was a better quality mattress. The mattress lasted 5 years at the most.
They refuse to come and look at the mattress and customer service overall is nil. They don't return calls and I was told that if they had to replace the mattress due to a manufacturers defect, I would have to pay for shipping a fee of $250.00. It is the worst mattress set we have ever had. The mattress sags on both sides and the whole pillowtop sags to one side.
Can no longer sleep comfortably on it. The customer service stinks. They will not even hear your complaint and do not follow up on what they say they will do. There is NO customer service.
Will never never never buy a Simmons mattress again and never buy from a mattress gallery store.
Consumers need to be aware that satisfaction guarantee and warranty aren't what they advertise. Buy from a local reputable department store.