Complaint / review text:
I purchased a Groupon, went to the store to use it, and the store said the Groupon was not valid. Apparently Groupon had some sort of "system problem" which was indicating that the Groupon had already been used. It had definitely not been used. I made my purchase at the store anyway, fully expecting Groupon to give me back the value of the Groupon. Wrong. Groupon Customer Service did not resolve my issue. I ended up having to file a complaint with the Better Business Bureau/BBB. Groupon then agreed in their response to the BBB complaint to issue me a refund. Weeks later, I still do not have the refund. I called Groupon about the refund and was promised that someone will return my call in 2 days. A week later I am still waiting for that return phone call. I had to file another complaint with the BBB just to get the refund that Groupon promised to give me in their written response to my first complaint! Considering all the time I am spending I certainly am not saving any money using their "service". Anyone can provide great customer service when things are going well. A true customer focused organization should be able to make a customer feel good even when things are not going as planned. Groupon certainly fails in this respect.