Complaint / review text:
We have had nothing but problems with the eye glass center at Costco in Corona California.
My wife bought an expensive frame from Oliver Peoples during a one day, once a year sale. These were $330.00 dollar frames that they sold to us for 120.00. We went to Costco to have the lenses made, and they charged us $18.00 extra to put lenses in another companies frames. We paid for the lenses and turned it into out eye glass insurance for reimbursement.
Well, 2 weeks later we called to see if the glasses were done yet. And low and behold, they lost the frames. We can come down and pick up another frame from Costco. Those were expensive frames! We've given them 3 weeks to see if they can find the frames. But to no avail. We've taken the receipts in to show Costco what they lost. We can't replace these frames for under $300.00. We even talked to Oliver Peoples, they said have Costco call them and they'd sell the frames to Costco. At one time we were even told by a salesman in Costco's eye glass department "sometimes people have sticky fingers".
Costco should be calling Oliver peoples and replacing these frames. We have never had this bad of service for glasses before. And now insurance is a mess and still no glasses. Today 2/8 we got a call from Costco eye glasses that the frames just fell into a hole. We're to the point that this is going to be complained about all over the internet, web sites, and Costco sites unless we get Costco to do the right thing.