Complaint / review text:
I ordered a 38" Shutter Cabinet from Restoration Hardware in November 2012. The cabinet was offered in their store, on their website and in their catalog.
I went in the store in the Houston Highland Village location to place the order. I never received the cabinet and after many calls made to Restoration (and hours of my time spent on the phone), I was told the cabinet information was incorrect and that they do not offer this cabinet for sale. I asked why I had not been notified of this fact and they told me that in a perfect world, I would have! They are now telling me they can "possibly custom make the cabinet", but due to the Chinese New Year and the plant being shut down, they have no guarantee as to when they be able to produce the cabinet.
The absolute earliest date they could provide is April 30th, but they were 80% sure they would not make that date. Waiting a minimum of 6 months for a cabinet that was to arrive in 1 month is totally unacceptable so I cancelled the order.
Their website has a written statement with a guarantee to fix any issue with any item ordered from their store. Their solution is to offer me a 40% discount on another item... Why would I want to go through the pain of placing another order with a firm that cannot deliver what they advertise?