Complaint / review / scam report
We learned of Denny's seating policy today! We asked fo...

Complaint / review text:
We learned of Denny's seating policy today! We asked for a table for three people and there was a 30-45 minute wait. We got called for our table. The manager, Von, asked if the third person was here and we said no, he is on his way (my 72 year old father was on his way). The manager said that we are not allowed to be seated unless all parties are here! I asked the manager if we could please sit, and if we can order drinks, and that we have waited like everyone else. He said no! Manager Von continued to call out other names, and I approached the hostess to say, “This is unfair! May we please be seated? ” And the manager said to me, "If you don't like our policies, you can leave! ”

My father arrived and watched what was happening and said to manager this is not right. The manager said to my father "You don't like our policy, you can leave!" The hostess and a few servers apologized to us as we were leaving! We have been coming to this Denny's for years and have never been told of this policy! We walked out of the restaurant shocked and embarrassed of what had happened, and how we were treated by the manager! This manager named Von is so unprofessional, has absolutely zero customer service skills, and has no business working in a restaurant with the public! Fact: this restaurant has only tables for four people or more! They had booths that seat four and tables with 4 chairs! It would not have made a huge difference where we were seated! We headed to another restaurant where we were treated with friendly service! Thank you Town & Country Restaurant!

Contact information:
Author: Contact with Author

Offender: Denny's

Country: USA

Category: Miscellaneous


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