Complaint / review / scam report
Complaint / review text:
I purchased a king size I comfort king size Serta I comfort mattress that start sagging in one side within 3 weeks of purchased. This mattress, you can't flip them.
We tried rotating them every 2-3 weeks. Now, this mattress is less than 3 months and had the mattress inspected and they found the mattress has a deep depression all over. I was watching while they measure it and I was not surprised on the measurement. This was not only thing wrong with my set, both the mattress and the box spring had no tags that was supposed to be removed by customers.
I will never buy from Serta and Mancini Sleep world. I called Serta and they are not willing to do anything to get my money back. The Sales store is only willing to do an exchange only so I can do an up grade.
I don't want to. I would like to buy something else and will prefer to go somewhere else.
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