Complaint / review text:
We purchased an above-the-range microwave oven (model WMH1163VS-2) on February 04,2011 through Lowes. On or around September of 2011 we started to find plastic pieces in our food that was cooked on the stovetop. We noticed that the handle on the microwave oven had cracked and pieces of the plastic were falling off and into food being cooked below. A service call was scheduled on September 21,2011 through Lowes and a repairman from A&E Factory Service replaced the broken handle on October 17,2011. Less than three months went by before we started to find plastic pieces in our food again. We noticed the handle had once again cracked and started to break into small pieces. A service call was again scheduled on January 06,2012 through Lowes and a repairman from A&E Factory Service replaced the handle on February 06,2012. The other day I noticed pieces of plastic on the stovetop that came from the microwave again, for the third time. I called Lowes and they informed me that since it is out of the warranty period they would not cover it and advised me to contact Whirlpool directly. I called Whirlpool and they stated that since I did not purchase an extended warranty I would have to cover all expenses to have the repair done. My complaint is why should I have to pay to have a repair done if the same exact problem is happening for the third time? Even if I would have purchased an extended warranty the handle has continuously been a problem and with the history of the appliance I would have to keep purchasing a warranty to cover the broken handle. I have to constantly check my stovetop cooked food for pieces for fear of someone chocking on a piece of plastic due to the fact of a manufacturer defect. I would understand if another problem occurred with the microwave and I would be responsible for the repairs, but I should not have to pay for something that has been a constant problem from the day I bought the appliance.