Complaint / review text:
I have been macy's customer for sometime. I have never ever been late on payments to Macy's. One week ago, Macy's collection agent kept giving me harassing calls about some past due amount. I called back and spoke to macy's customers service at least 10 times. Many of these agents were rude and very unhelpful. I called again and spoke to supervisor and advised them to look in to this. The agent told me payments were never late or missed and everything is ok. But I found out that Macy's still reported me to credit bureau by lying about some past due amount. My credit is already ruined because of this illegal past due reporting by macy's and my score is down by 50 points. I had to waste lots of my time and energy calling macy's and dealing with credit bureau.
Never will I even again use their cards to shop at their store. Even the corporate office rep were unapologetic for macy's illegal behavior