Complaint / review text:
I was wondering if you could investigate the company by the name Global Tel*Link. They are the phone company that we have to use if our loved ones are incarcerated. I believe they are ripping us customers off. First, your account has to be prepaid. The fees to put money on your account is as follows: if you do it by the automated system, you can only put $25 or $50 and they take a processing fee out for that, which is about the cost of one full phone call. If you use Western Union, the fee is $10.95! This company makes communicating with your family members very difficult.
Like today, each phone call for 15 minutes is $5.45. I had enough money in my account for one more call. They tell me that my account has a balance of $5.44, and is considered insufficient funds. With all the money they get from us customers, you mean I couldn't get a customer’s appreciation of 1 penny? I am fed up with them and I want everyone to know that Global Tel*Link is not helping us but are hurting us and that we should protest and not use them for like a month. I know that that would really hurt them and maybe bring their prices down. If anyone does do a class action lawsuit, please let me know.