Complaint / review text:
If i could give 0 stars i would. please beware!
as much as you like the furniture and the deals never buy anything from ashley furniture! I ordered furniture over a month ago and was promised and even signed an agreement stating our furniture would be delivered in 2-4 weeks. I never received a call an update anything. They cashed my check immediately and here I sit with no furniture and no money.
I have called multiple times every couple of days for weeks now. The customer service is unhelpful. I have been given several different stories and each time the story changes. Sometimes they have part of my furniture but not all so they cant deliver it.
Sometimes they have none of my furniture. Every week the ETA delivery date gets pushed back 2 weeks. I have contacted their managers, customer service, etc. I have sent numerous e-mails.
They are very rude and no help at all. I have had no bedroom furniture for several weeks now. This is ridiculous. Now today I was told that the furniture was on back order and that it could be several more months.
I am going to my local ashley store and I will not leave without a complete refund plus compensation because now I have to go somewhere else pick out new furniture and wait again.
I can promise that I will never again order anything from ashley furniture. Please make yourself aware that you honestly might never get the furniture you buy from ashley and they will take your money.