Complaint / review text:
In September of 2012, Payment Systems representative, Jeanne Tomassi, contacted us to sign up our business for credit card processing. Jeanne told us we would be in a month to month contract with no penalty fee if we decided to leave because we did not want a long term contract. Jeanne also advised and showed us on the contract there would be no annual fee. After two-three months we noticed a $79.00 annual fee added on. When we called about that, they advised they decided to reinstate it.
Jeanne NEVER explained the leasing agreement with Global Leasing Company that we were paying over $100.00/month for 48 months for a $200.00 machine. Out of the blue we started getting statements from Global Leasing on our machines. We were not aware we were leasing any type of equipment. We NEVER saw that contract because she filled out all the paperwork and hid the Non-Cancelable title of that particular page when we signed it. If we would have observed that page, we never would have signed on. Jeanne was VERY VERY sneaky.
We feel Jeanne and Global Leasing/Payment Systems out and out lied to us about their fees and their service to get us to sign on with them. To date, they are adding other miscellaneous fees monthly. When we call them about these fees they advise it is legal to add on the fees as long as they warn us 30 days in advance.
We have been trying to contact Jeanne and her phone number has been disconnected. We haven't had contact with Jeanne in over four months.