Complaint / review text:
I went into Kmart to return an item with my receipt in hand; I was told that I had to get a gift card. Since I do not often shop a Kmart I did not know the policy so I did not argue with the young lady instead I went home to look up the policy online to find out that I should have received cash for my return. I went back the next day; a different young lady was at the service desk. I made her aware of the situation showing her all of my receipts because I had a new return as well. She told me because there was no proof to prove that I returned the items she could not refund me; but that she would give me cash for my new return. She said the receipt was too faded for her to see any of the items. I asked her if she could have a manager pull up the transaction number and look at the items returned and she told me no because the customer service manager was not there and it was only forty - seven dollars. I was extremely mad and asked was there any other manager I could talk to she told me no. She said the manager was on a conference call and was unavailable. I said that I would Waite, after 45 min I was told that the manager was no longer on a conference call but that they went out to lunch and would return in two hours. I left and came back the next day and I was able to get my cash return less ten dollars because she said she needed proof I return the item. This young lady was very nice and helpful; but I will NOT be shopping at Kmart again.