For some time now (my records go back to November 2012), Orchard Bank a/k/a HSBC now owned by Capital One has been taking TWO payments out of my account for each online payment scheduled. I have been trying to resolve this issue but have not been successful despite conversations with people in India and El Salvador.
Each month, I schedule two payments (bi-weekly) to be made on two separate account. Each time, I receive a payment confirmation. Each time, my checking account is charged twice for each payment but only one payment is applied to my credit card. So each $25 payment costs me $50 and each $50 payment costs me $100.
Is anyone else having this issue? Please let me know. Perhaps if we contact them (or the State's Attorney) together, it will be more effective.