Complaint / review text:
I turned on my computer (which I purchased in January 2013) and a message appeared that there was a problem with the cooling fan in the computer. I was informed by Staples to call customer service. I did so, and the tech was able to log into my computer and fix the problem. Only problem is her accent was very thick and I had problems understanding her. She informed me she would call me back the next day to see if the problem went away and it did. I asked her where she was calling from, and she told me INDIA. Don't we have any English speaking customer service techs around here??? I have no problems with foreign speaking people but I think we should be able to understand what they are saying to us!!!