Complaint / review text:
Called up Planet Fitness in Levittown, NY last week to cancel my membership, the staff member who answered the phone said I had to go directly to the location, even told me my membership number and my address to verify who she was speaking to. When I went to the Levittown location last night to cancell my membership they told me I was going to be charged a yearly membership fee of $39.99 because I did not canell my membership before May 25,2013. I said I wanted to CANCELL my membership not continue it but she said that since it was not done 7 business days prior to when my yearly membership began I would have to pay it. I explained about my phone call and I ask to see my contract and they could not show me the one that said the month of May. I never signed a contract agreeing to this. I was belittled in front of 50 other members at this location! I do not want to go back here ever again. I just hung up the phone with Christy from corporate who told me corporate can do NOTHING to resolve this issue, I have to go back and speak to the manager. This representative was also a total @#$# she was as disrespectful as all the other people that I have delt with at Planet Fitness!!! It is not worth the money or headache to deal with this crappy corporation!!!