I was not advised by the sales rep that there would be a charge for wrapping my beds and furniture. He asked me on the phone if I was good on packing supplies and I said yes because I didn't need boxes or bubble wrap or packing tape or anything that you normally associate with packing supplies. He did not inform me that it was required that furniture and beds be wrapped and that if I didn't do it there would be a charge. If he had, I would have done that.instead, the movers show up and tell me that I will need to pay $440 more for my items to be wrapped.
He told me the movers would have all the necessary padding and tools and everything needed and it was all included in the price he quoted me. Not only did I have to pay this extra $440, but the movers didn't have any tools, so they were borrowing my tools to work on the furniture.
The owner called the movers about 3 minutes after my quoted time was up and demanded I pay more money for them to continue working. That was very unprofessional. One of the movers was on his phone the majority of the time. I had to ask the main mover to have the guy get off his phone.
Their "customer service" had little to say and did nothing about this terrible experience. They are content to keep your money and don't worry about future business or referrals.