Complaint / review text:
Xfinity signature support is a scam. I signed up because Comcast said this was the only way to fix my computer problem. I was told I could get my money back within 30 days if not completely satisfied. It cost $39.95 to sign up and $14.95 per month after. My initial computer problem was fixed for 2 weeks and suddenly reappeared. When I called for further tech support, I was told I had a virus and needed to pay another $129.95. I told the customer service person that I absolutely would not be payed and demanded my money back based on the original guarantee. I was told I couldn't get my money back since the tech fixed my problem the first time around. When I persisted I was transferred from one customer service person to another for several hours. I called Comcast to cancel all phone, internet, and cable service. I refuse to do business with people associated with such scams!