Complaint / review / scam report
STRONG odor Serta iSeries from Sleepy's
Complaint / review text:
We've bought from Sleepy's before with no issues. We went in 10 days ago to test mattresses and easily settled on the iSeries but had to special order since we have a CA king mattress, we ordered the same one for two bedrooms.
I went in later to test one, read a book briefly and fell asleep, to wake up a couple of hours later with the worst headache I've had in years. I've had a headache now for 10 days and am nauseous, if I set foot in either bedroom I instantly get nauseous. I called Sleepy's last week and the salesman told me "yes, the Tempurpedic does the same thing and yes, if you are chemically sensitive that is not the mattress for you". I let it go to see if the outgassing would end and it has NOT even though windows with fans pulling air out and other fans blowing air ON the mattresses has dissipated the stink.
I called again this morning and THIS salesman tried to claim he's never heard of that before, yeah, right. He would not order a pick-up until I go into the store and I will get there today even though I'm actually really sick from these mattresses. Looking at complaints on the internet, this is definitely a known issue and companies need to inform customers this could be an issue for chemically sensitive folks like me. I would never have ordered these things if I'd been told that - we would simply have tested other mattresses and bought something ELSE.
Serta knows about this issue.
We can return them so there should be no major monetary loss.
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