Complaint / review text:
I was stopped in a local supermarket by a rep trying to sell a photo package for $20 plus a $5.00 sitting fee. I agreed and decided to take my family for our first family pictures. We arrived and were posed in the "generic" poses, the rep took only about eight pictures and then we were done. We were not allowed to view the pictures taken and were advised to come back next weekend to see the pictures. I arrived at my designated time but still had to wait while others with later set times were put before me. First I was shown the package that they chose for me... The picture was my least favorite which I'm certain they do purposely in order for you to purchase the better pictures. Second they retouched the pictures to smooth your skin, which I don't need, this caused me and my son to look completely plastic and fake. These pictures are rediculous, our smiles are off and it looks nothing like our family. Why can't we choose what we want? The 18yr taking the pictures doesn't have a clue about our family and how we look naturally. So they also have all the other pictures printed with nice effects for you to see, all of which are much better than what you're stuck with. Oh, you can buy them if you want to pay $400 but are not allowed to buy individual sheets of the ones I like. They all have to be packaged at rediculous prices. After being pressures over and over with prices that were not in my budget I left with a package of pictures that aren't useable unless mounted in a wax museum and they left with the others to be thrown away. I later had outdoor pictures taken by a non-professional that turned out 1000% better and I'm allowed to order the ones I want in any size with a price that isn't as much as my carpayment. So RUN when you see them in your local department or grocery store!