Complaint / review text:
We bought a brand new Simmons beauty rest mattress
And box spring in April 2011. We bought the set from Ashley Furniture in Mishawaka Indiana. There is a clear visible droop in the mattress on the right side. Simmons inspector was out and said he could see the issue and he would recommend they replace the mattress. Two weeks later we get a letter from Simmons that they will not be offering a replacement. I would never recommend anyone purchase a Simmons product. The company clearly does not stand behind its product or put value into how their customers feel about their company.