Complaint / review text:
Used Orbitz to book international flights on Air Canada to Europe for my family (three people). Reserved seats during my reservation, didn't have any issues.
Almost a month later I now have no seat assignments.
The airline won't let me change seats because it was booked on Orbitz!!!
Orbitz initial response to complaint was to say... The airline will assign you seats 24 hours before your flight leaves. That would be great if I wanted my family to have random middle seats!!!
I contacted Orbitz through chat (couldn't find a phone number... I now know it is and was disconnected by their chat application while their rep was on hold with the airline.
Still have heard nothing and don't have seat assignments.
Lesson learned... Next time... Book directly with the Airline vs. Going through Orbitz. I've never had this issue with other travel sites.