Complaint / review text:
I am asking for your help Cathay Pacific Airways to please follow up my mother's luggage. She just arrive yesterday in Italy from Cebu, Philippines. Now, she can not claim her things from Cathay Pacific Airways Italy. I am so worried as a daughter for my mother, she is 60 years of age and really need your assistance. She was asked for her key for her luggage in order for her to claim her things. I hope you will not allow any racial discrimination here. Her flight was July 15-16 2013. Flight number from Cebu to Hongkong (CX920). Her baggage claim tag numbers are and. Please do help her, have pity on her time and effort going back in your office in Italy.