Complaint / review / scam report
Sales Rep lied about adjustable bed
Complaint / review text:
At Mattress Warehouse in Gaithersburg, the Serta Rep convinced me to buy a $3000 adjustable bed instead of the matress & boxspring I was shopping for. He promised it would fit my headboard & said they could remove the legs & put the base on the floor since the 8" legs made it too high.
He lied. The bed was delivered and the delivery men refused to follow the instructions on the order. They said they don't install customers' headboards. They said the salesmen will say anything to get the sale.
They were rude, careless and uncooperative. The manager Amit came to my house & told them to take the bed back. Amit seemed to be dense or pretended like he was. He refused to reverse the credit card charge even though it hadn't even been posted yet.
He said it could take up to 3 weeks to refund my $3000. He said "Read the back of your contract." I didn't even know there was anything on the back of the contract.
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