Complaint / review / scam report
Paid a lot of money for a bad bed..
Complaint / review text:
We bought a TOP OF THE LINE Serta Perfect Sleeper 3 years ago and paid $2200.00 just for the mattress. It has been sagging for over a year.
I finally called Serta and they sent an Inspector out at the cost of $35.00. He said the bed was bad and Serta agreed to replace it. Although we couldn't go over the $2200, no problem we found a bed Celebration Firm at a local store for the SET it was $1800... Serta will not replace the foundation because it is not defective... However, the new bed does NOT match and it is a LOW PROFILE FOUNDATION. We have $2200 to spend and they won't let us get a new foundation!!!
We need a higher foundation and have the credit for it. Serta sucks and will not allow us to use the credit!!! We are getting ripped off by serta... Don't buy thier beds... Not worth the money and customer service will not work with you. They only allow you to shop at penneys and sears which is not close to our house.
Not fair what they are doing. So now we have to buy a new foundation (higher one) and pay for delivery. Save your money and buy something different!!!
Their beds are very low quality. Also the blocke me from writiing any bad reviews on fb... They obviously don't want to learn from their mistakes. Never never again will i buy a serta.
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