Complaint / review text:
We have found our ROKU very confusing to reset, which we have to do about every six weeks or so.
Our of nowhere the Roku locks up and we play hell trying to get back on-line. When we finally get to the part where we have to enter a code, it is almost impossible to find out how to do it by going to your website... There are so many options. Then the channel update takes forever. Isn't there an easier way to get back online when the damn thing freezes?