Complaint / review text:
Purchased expresso colored leather couch in July of 2011, supposedly one of the best at The Room Place. Soon after purchase, the leather couch started to show signs of discoloration.
With no help from The Room Place-Harlem Furniture, today I find myself with a set of discolored leather furniture ($3000) and find myself having to replace newly purchased furniture. Stay away from THE ROOM PLACE, CUSTOMER SERVICE and CUSTOMER SATISFACTION IS PROBABLY ONE OF THE WORST I HAVE HAD TO DEAL WITH.
They literally do not believe in customer satisfaction... Never again... Purchased in Chicago, Il. Elston location by Target.