Complaint / review text:
Called Global Tel Link to set up collect calls through Qwest only to be told that they only allow $5 a month for collect calls even though website says $100. I was told it's an old website under an old system and they are trying to make it all prepaid. Problem I have is call will be way more than $5 and once you go over they automatically put your account on prepaid! Also prepaid service takes $8.75 out of what ever you pay them just for their pocket then charge u to connect calls per use. Thank God I set up a Google voice number near the facility so calls will only cost me $2-$3 a call.
I suggest for any one to do the same. Find a number with same area code of facility then call [do not go to website they will ask for phone bill], give them Google number and all your info. Don't worry they don't check your address against phone number. They just want your money. If I hadn't did it this way calls would be $17 a call! Also don't go through prison calls or other places that rip you off. All they are doing is setting up Google voice number and selling it to you. Good luck! I hate that Global Tel Link is allowed to rip us off like this. Something should be done soon!!!