Complaint / review / scam report
A&E Factory Service
Our built-in KitchenAid refrigerator began not working...

Complaint / review text:
Our built-in KitchenAid refrigerator began not working properly. The website listed 2 approved contractors. I chose A&E Factory Service. The appointment was scheduled between 8 and noon. He finally arrived at 3:30 pm with no calls stating that he would be late. A part was ordered and another appt. Set as the part was not on the truck. Part arrives directly and he arrives at late part of timeline for appt. To discover that he had ordered the wrong part! Correct part ordered, he leaves & refrigerator quits. Try to expedite the part order - no help. Part arrives a day early so try to move appt. Up. Call center is offshore and unwilling to help - only work from canned script. Escalation to supervisor goes to unanswered phone. Finally get to "Escalation department" with no help. There is no local contact and no way to get help. This company is owned by SEARS! Still no refrigerator after 2 weeks.

Contact information:
Author: Contact with Author

Offender: A&E Factory Service

Country: USA

Category: Miscellaneous


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