Complaint / review text:
Sent in defective RCA unit as instructed on June 16th 2008. Was promised new replacement unit in 7-10 business days, made several phone calls requesting status on unit... The company keeps stating they are doing updates and I can not get answer on when my replacement unit will mailed to me if ever. How am I to know that I will ever get it. The DVD/VCR recorder DRC8335 unit was purchased first in Dec 07, in 60 days was defective and returned at place of purchase, Walmart. Then in June unit was defective and I was requested to send the unit into Thompson Inc.in Elpaso Texas. July 22, today, I still can not get answers and still do not have unit. VERY UPSET! Something should be done to prevent anyone from having this trouble! Unit has not been returned or replace to me.