Complaint / review text:
I've been having trouble with FFXIV since last thursday... Started with 3102, I realized there was a new character which I've had never created. Then I was suspended on friday, and finally banned today.
Tried to call them (long distance call... Hello the bill), waited for 60mins, no answer.
Tried the live chat support, waited for 2 hours, got to my turn, got a message "There are no agents available to chat with you right now. Please try again later."
Their customer service is beyond terrible.