Complaint / review / scam report
I contacted TomTom because I was unable to download a m...

Complaint / review text:
I contacted TomTom because I was unable to download a map update. Their tech support representative, who could barely speak English, gave me incorrect instructions which resulted in my loss of all of my saved locations. When I re-contacted TomTom to complain about this, not only could they not give less of a damn, but they tried to sell me a new TomTom unit to replace my "defective" GPS unit. They repeatedly gave me incorrect information, and then blatantly lied about their alleged attempts to reach me. Finally, they told me they could not, or would not, do anything to resolve the problems caused by their tech support, and really, why don't I stop bothering them. I contacted Amazon, from whom I had originally purchased the unit, and to their absolute credit, they have taken the unit back for full refund and are now considering whether to even deal with TomTom in the future. I would be very careful about buying any TomTom unit in the future. This company has NO concept of customer service.

Contact information:
Author: Contact with Author

Offender: TomTom

Country: USA

Category: Miscellaneous


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