Complaint / review text:
I noticed when trying to research this model that Simmons tends to change there product/model names frequently and different stores while carrying the same mattress will have different names from Simmons. Make research impossible!
Coincidence? No, Simmons knows they make. We bought a Beautyrest Brunswick Plush in January of 2013, it's already under a new name at the store we bought it from, now it's called "Edmore". Anyway, our mattress had pretty deep indentations and a sizable mound in the middle after only 3 months.
I filed a claim in October and got lucky from what I've read, the claim agent sided with me. He was very polite too. Friendly, measured everything, and said I'd be getting a credit in the mail. I actually have had more issues with the store I bought it from and their terrible delivery crew, than from Simmons, per say.
Still, we regret this purchase because we the store we bought from doesn't have Serta which is what we really wanted, Only Simmons, Hampton & Rodes, and foam mattresses.
We really liked this mattress at first, so when it started sagging within a few months I was pretty irritated to say the least. I'd say Avoid Simmons and Mattress Firm at all costs.