Complaint / review text:
Global Tel-link is totally ridiculous. Global Tel-link requires you to set up an account with them before you even find out what the rate of the call is. Wherefore Securus had a website page where a potential customer could go to and put in their phone number and what facility the call was coming from and they gave you a call rate for that call. So with Global, I have set up an account, wait for the inmate (my son) to call me before I know how much it will cost me.
I am charged an account setup fee of $5.00 and if it's a cell phone another additional $5.00 charge. Also like another $2.00 for using a credit card. This is $12.00 just to get a call from my son from prison and haven't even gotten a call yet. With Global Tel-link if you wish to add another phone to your account, you need to set up another account and be charged for another setup fee of $5.00 and if a cell phone an additional $5.00 charge. With Securus they would allow the account holder to add like 3 additional phone numbers to their account for no additional charges.
Global Tel-link added this feature to their service, it's called Excessive calling. Explanation of what Excessive Calling is. If the inmate doesn't get through on his first try of whom he/she is calling they need to wait a few minutes to try again. If they don't wait a few minutes and they Try again, they are blocked for 24 hours from making calls. I am not sure but I think they may be blocked for 24 hours of making calls to anyone.
Doesn't Maryland have a monopoly law and with Global being the only Service that Maryland Department of Corrections allows inmates to use. Isn't Maryland Department of Corrections breaking the law by monopolizing the inmates' phone services and the Citizens of Maryland and/or citizens who have people incarcerated in Maryland rights by Monopolizing Prison Phone System? Thank You.